Questions and answers.

Book online in about a minute: enter the pickup and the drop-offs, choose a speed and confirm. You don't need an account. You can also call us during business hours.

Documents, parcels, boxes and bulky items such as furniture and appliances, up to 8 ft long. For a single item over 100 lb, contact us for a quote. Some items can't be shipped: see the prohibited and restricted items.

Choose the smallest size card that fits each package's size and weight:

• Envelope: documents or a mini parcel, flat or tiny, up to 1 lb
• Small: a shoebox or backpack, fits in 18 × 14 × 8 in, up to 10 lb
• Medium: a moving box, longest side up to 24 in, up to 35 lb
• Large: a TV, a chair or big boxes, longest side up to 6 ft, up to 50 lb
• Extra large: furniture or appliances, longest side up to 8 ft, up to 100 lb

A package heavier than its card allows goes on the next card up. For example, a shoebox that weighs 20 lb is a Medium. Over 100 lb, contact us for a quote.

Rush when it can't wait: driven straight there within hours. Same-day for delivery today. Next-day for our best price. Scheduled to pick the day and delivery window. Each speed page explains the cutoffs.

Yes. Add as many drop-offs as you need when you book. Each address is priced by its own driving distance from the pickup, and from 2 drop-offs a discount comes off every stop: 10% for 2 to 4 stops, 15% for 5 to 9, and 20% for 10 or more.

Yes. For each address, set how many packages of each size you're sending. The trip is priced at the largest package, and each extra package adds a small fee by size, from $1, shown before you book. All the packages travel under one tracking number, labelled 1 of 4, 2 of 4 and so on, and the courier checks the count at pickup and at delivery.

We deliver on business days, Monday to Friday. We're closed on Ontario statutory holidays. For something special, contact us.

The courier tries to reach the recipient, takes a photo, and we contact you to arrange another try or the return of the item. Another try or a return is charged as set out in our terms.

Yes. Cancelling before a courier is assigned is free. After a courier has been dispatched, a cancellation fee applies, as set out in our terms.

Three things set the price: the service you choose, the largest package going to each address, and the driving distance from the pickup. There are two flat prices: City, up to 20 km, and GTA, from 20 to 40 km. Beyond 40 km, a charge per km is added. Extra packages and any extras you ask for, such as a return trip, are added, and discounts come off. You see the fixed price, every part of it and the tax before you book. From $9.99 + HST.

No. Your price is fixed when you book: you see every part of it, with tax, before you confirm, and no fuel surcharge is added later. A charge is added afterwards only if one of these happens on the day: the courier waits longer than the free minutes, nobody can receive the delivery and it needs another try or a return, or you cancel after a courier is on the way. Our terms explain these charges.

Prices are shown before tax, and your total always includes HST. Your receipt shows both.

They come off automatically, with nothing to type:

• Several stops from one pickup: 10% off every stop for 2 to 4 stops, 15% for 5 to 9, and 20% for 10 or more.
• Welcome offer: 20% off your first 3 deliveries when you open a free account, used within 60 days. Each drop-off address counts as one delivery, however many packages go there.
• Business volume: 5% off when you sent 21 to 50 deliveries last month, 8% from 51. Sending over 100 a month? Talk to us about custom rates.

All discounts together never take more than 30% off.

Yes, one promo code per order. A promo code can't be combined with the welcome offer.

By card or Interac e-Transfer when you book (cards are processed securely by Stripe; we never see your card number). Approved business accounts can pay by monthly invoice.

Use the tracking link in your email or text. You can also enter the tracking number and postal code on the Track page.

Every delivery is photographed at the drop-off. Documents and business deliveries also get the recipient's signature. The proof is on the tracking page and in your account.

Yes, if you give us their mobile number: they get a text when it's on the way, with an arrival time, and when it's delivered. You can add their email too.

Reply STOP to any of our texts. Reply START to turn them back on.

Toronto, York Region, Peel, Halton, Durham and Hamilton. See where we deliver.

Instant prices cover trips up to 80 km of driving from the pickup. For a longer trip, a single item over 100 lb, or more than 30 packages to one address, contact us for a quote.

Yes. Every delivery includes coverage for loss or damage up to a set amount, and you can declare a higher value when you book for a small extra charge. See our claims policy.

Yes, free. Business accounts get team access, an address book, reports, volume discounts and, after a credit check, monthly invoicing. Create one here.

Yes, once your account is approved for invoicing after a quick credit check. Invoices are issued on your billing cycle with clear payment terms.

Yes. Business accounts can get API access to book and track from their own systems, and WooCommerce stores can use our plugin. See API and integrations.

Yes. Accounts with high monthly volumes can agree custom rates with us. Talk to us.

Choose "Forgot your password?" on the login page and follow the link we email you.

Email us and we'll close your account or send you a copy of your personal information. Some records must be kept for the periods the law requires, such as invoices for tax purposes. See our privacy policy.

Apply on the Drive with us page. We review your application and documents, then set you up with the driver app.

Drivers earn a share of each delivery's price, shown on every offer before accepting, and are paid every week. Pay for time on jobs never falls below Ontario's minimum wage, and tips go to drivers in full.

Drivers work as independent contractors, with the protections of Ontario's Digital Platform Workers' Rights Act: pay information, minimum wage for time on jobs, weekly pay periods, and written notice before removal.