The right box, filler and label stop damage before it starts. A simple packaging checklist for local online orders.
Local delivery is gentler than shipping across the country, but packaging still matters. A few minutes at the packing table saves a damaged order, an unhappy customer and a claim.
The checklist
- Use a box that fits. Leave about 5 cm around the item for padding. Too big and things slide; too small and corners take the hits.
- Fill the empty space. Paper, air pillows or bubble wrap. Shake the box: nothing should move.
- Protect corners and glass. Wrap fragile items individually and put them in the middle of the box.
- Tape the H. Tape the middle seam and both edge seams, top and bottom.
- Label clearly. The order number and the recipient's name on the outside make the courier's job easier.
- Keep liquids upright and sealed. Seal lids with tape and put the bottle in a bag.
Special items
- Prints and signs: keep them flat, with stiff board on both sides, and mark "Do not bend".
- Food: sealed and labelled. Tell us if it needs to stay upright.
- Heavy items: use a double-wall box and choose the size that matches the weight. Anything over 100 lb gets a quote.
What we can't carry
Some items can't go in a courier vehicle at all, such as dangerous goods and cash. See our list of prohibited and restricted items.
Declare the value
Every delivery includes coverage up to a set amount. If what you're sending is worth more, declare its value when you book, and keep proof of value (an invoice or receipt) in case you need to make a claim.
